Whenever we cover Marriott’s global promotional bonus offers, there are always some who are unable to register for them, and the issue has started to affect my Bonvoy account as well.
When I try to sign up for the promo, there is an error message that my account is not eligible for it, my earning preference is set to miles, or that the offer has expired, and none of these applies.
You can access Marriott Bonvoy here.
READ MORE: Marriott Bonvoy Bonus Points & Rate Offers
The global promo is featured on Marriott’s website and the app, but this error pops up when you try to sign up.
No. My Marriott Rewards, now Bonvoy, earning preference for 20+ years have never been anything else than points.
No. Everyone is eligible for this promotion, as it is global.
No. It is not expired.
So, the next step is to contact Marriott Bonvoy customer support. You can always call them, but I prefer having an audit trail and contact them by using the “Contact Us” form on the website.
You get a confirmation that the request has been received, but there is no immediate email from Marriott with a case number.
The customer service replied in less than 24 hours that they had signed my account for it.
The registration didn’t appear on the app immediately but was there roughly a day later.
It is wild that Marriott has not been able to resolve the promo registration problems that have been plaguing the program as long as we have covered them.
Customer service can sign you up, but shouldn’t this be something they should have fixed a decade+ ago? Unfortunately, someone is sleeping at the wheel at the Bonvoy HQ.